Flash Mobile Delivery Customer FAQs
What is Flash Mobile Delivery?
Flash Mobile Delivery is our digital ticketing technology which provides you the flexibility and convenience of safely and securely managing your tickets online or in the AXS mobile app.
Getting Into the Event
When it’s time for the event, Flash mobile tickets via the AXS mobile app is the recommended form of entry, but if you don’t have access to a smartphone, contact your Condors Service Team for assistance at 661-324-PUCK (7825).
Here’s how it works:
- Get the AXS App if you haven’t already via App Store (iPhone) or Google Play Store (Android)
- Open the App and register a new account – be sure to use the email on file with the Condors in order to properly sync up – If you’re not sure what email you have on file. Call your Condors Service Team at 661-324-PUCK (7825)
- Once you are signed in click on the “My Events” tab to see your tickets
- Show the ticket in the App at the entrance and get them scanned to enter. Have fun!
Bought tickets for a group? Make sure everyone enters together OR transfer tickets to friends before the event (if transfer is available)
With Flash mobile tickets, how will the usher know where to seat me? Your tickets and seat locations can be viewed in the AXS app, which you can show to the usher.
I have Flash mobile tickets, but forgot my phone. What do I do? Please go to the Condors front office for help. You’ll need to provide some form of ID and verification in order for temporary tickets to be issued.
I have Flash mobile tickets that I bought for a group. How do we all enter the venue? You have two options:
- Make sure everyone enters together. Show the tickets on your phone for everyone in your group.
- Transfer tickets to friends. If you’re not arriving as a group, you can transfer tickets to friends straight from your AXS app. Then your friends can get in with their own phones using the AXS app.
What is transfer? A ticket transfer allows you to digitally send each guest in your party their own Flash Mobile ticket and use the AXS App for entry. With seat transfers, you no longer have to worry about delivering the paper tickets to them in advance or meeting guests in before the event to walk in together.
Here’s how it works:
- Click the Transfer button displayed when viewing tickets in your AXS app.
- Select the tickets to transfer and enter the recipient’s information.
- On the review page, click the Transfer button to send the tickets.
The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app.
Is there a fee for transferring seats? No, there is no fee for transferring seats.
How will I know if my transfer was successful? Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. You may also review your transfers and purchase history at AXS.com.
How do I accept Transferred Tickets? If you already have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you’ll get an email letting you know you need to create an AXS account to claim the tickets. Just follow the simple steps to make the tickets officially yours.
Once I have downloaded the AXS App & created my account, do I have to accept the transfer every time? Nope. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually).
Can seats be transferred to someone who doesn’t have an AXS account? Yep! They’ll just have to create an AXS account to claim their tickets.
They’ll also need to get the AXS app. When it’s time for the event, they can open the app to show their tickets on their phone.
Can I cancel a transfer? It depends. If your friend already has an AXS account, the tickets will be transferred instantaneously. Otherwise you have until your friend creates an account to cancel the transfer.
Remember, your friends can always transfer tickets back to you.
Got tickets you can’t use? Easily sell tickets to other fans on AXS.com.
Note that some tickets may be non-transferable and are not qualified to be resold. Refer to your order to review whether your tickets are transferable.
Here’s how it works:
- Click the Sell button next to the event in your AXS Account.
- Select the tickets to sell, then set your price and selling options.
- On the Review page, click the List Tickets button to finish.
When your tickets sell, you’ll get an email letting you know, and the tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank from your account on AXS.com.
How do I know if I can sell my tickets? If you see a Sell button next to your tickets in your account, you can sell them! It’s up to the promoter or team if you can sell tickets or not.
When I sell tickets, do I have to deal with the buyer? Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.
When does a ticket listing expire? It’s up to you! When listing tickets, you decide how long your listing will be available for others to buy. Generally, these are your options:
- One Day From Now
- One Week From Now
- One Day Before Event
- One Hour Before Start Time
- At Event Start Time
- One Hour After Event Start Time
Remember, you can remove your listing at any time (as long as the tickets haven’t sold).
How do I remove a listing? Just follow these steps:
- Sign into your AXS Account and click Listings
- Choose a listing and click Retract
- Click Yes, retract now.
And you’re done! Your tickets will no longer be listed for others to buy.
Tickets for all venues can be purchased on AXS.com or the AXS App. Simply search for an event and click on GET TICKETS to begin your purchase.
What is AXS Offical Resale?
What is AXS Official Resale and where do the tickets come from? AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. When fans have tickets they can’t use, they list them for other fans to buy. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If available, you’ll see the option to get tickets with AXS Official Resale on the event page.
When I buy tickets, do I have to deal with the seller? Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.